Privacy Policy


This privacy policy sets out how Irradiant Ltd uses and protects any information that you provide when you interact with us or use our software.

Irradiant Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Irradiant Ltd may change this policy from time to time. You can always find a copy of our privacy policy available online at

How we collect personal data –

We collect personal data when you download a trial, install or purchase a licence for eFiler, eFiler+ or eFiler365 (collectively referred to as eFiler). Additional data may be recorded when you interact with us for support or make an enquiry from our website.

What data we may collect –

Full Name and Job Title

Contact information including phone number and email address

Demographic information such as your address and postcode

Other information based on what you have told us

Payment information & Order history

Lawful processing of information relevant to fulfil the support, installation and use of eFiler

By installing our desktop software (efiler, eFiler+) we will process your IP address, computer name, domain name and relevant hardware ID’s in order to facilitate licence management. Under no circumstances do we transmit any email content unless you have requested support. All emails filed using eFiler are saved onto your own storage or third-party cloud platforms which may be subject to their own privacy policies and terms and conditions.

By installing our web addin and registering for eFiler365 you will create an account with us where you can authorise eFiler365 to interact with your mailbox and authenticated storage locations. Emails are processed and saved to authorised storage locations only. We do not store any email content on our servers.

What we do with the information we gather –

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping and to deliver the features and functionality provided for within eFiler.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our website and how we use cookies –

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites –

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information

In accordance with the General Data Protection Regulation (GDPR) you may –

Request access to personal data we may hold about you

Ask us to correct any data found to be incorrectly recorded

Ask us to ‘be forgotten’. You may request we delete some or all data related to you at any time.


Please understand that if you ask us to delete data this may impact your ability to make use of your licence & you may no longer be able to use the software or request support.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to for legal reasons. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We may share limited data with companies acting on our behalf, subject to the same provisions of this agreement.


If you have any concerns about how we have used your personal data please contact us at

Policy last updated 27 February 2024