How to clear Outlook Rules

Sometimes old Outlook and Exchange Rules which you think have been deleted can actually still lurk in PST folders and cause problems for eFiler.

So, here’s what to do if you get an error message that looks like this:

1. Search for the Microsoft Outlook executable file, Outlook.exe, and make a note of the path to Outlook.exe. For example, the path might be C:Program FilesMicrosoft OfficeOffice12Outlook.exe.
2. Click Start, and then click Run.
3. In the Open box, type the complete path you noted in step 1, including the file name. Press the SPACEBAR once, and then type a forward slash mark (/) followed by the switch.
For example, if you want to use the CleanRules switch, the command you type in the Open box should look like this:
“C:Program FilesMicrosoft OfficeOffice12Outlook.exe” /Cleanrules
NOTE Paths that include spaces between words must be enclosed in quotation marks (“) and are case sensitive.
4. To run the command, click OK.


Note – You can clean client OR server or Both rules (

Microsoft click to run software

eFiler is designed to run on installed versions of Microsoft office. In the event you run into an error during installation it may be that you are running a version of ‘Microsoft Office Click to Run software’. In the case of click to run installations only a small amount of the software resides on your machine.

It is normally possible for eFiler to run on click to run installations, although we cannot confirm 100% compatibility at this time. If you are having difficulty getting the plugin to run we suggest setting the LoadBehaviour registry key to 3 in the following location –


In some, but not all cases Microsoft does allow you to switch to an installed copy on the same licence. Please follow the instructions here to learn more about how to go about switching to an MSI based installation.

Learn more about Click to Run Software

Additional reading –
Click-to-Run: Known issues
Learn more about Office Click-to-Run

Download the correct installation files for office 2010 based on your serial number here

eFiler and Cloud service compatibility

Are you looking to cloud storage to enable your team to work seamlessley from any location? You might be pleased to hear that eFiler supports filing into cloud folders such as those used by service providers and software like Livedrive, Dropbox, Webdrive, Google Drive and m-files. Simply create locations as you would for local drives. Both eFiler location manager and esearch will recognise these locations as if they were local and you can file and search them as expected. So even if your data is in the cloud you should when your connection to the internet is down.

Patience is a virtue – especially for Google Apps users

So you get to work in the morning and turn on your computer and go and make a cup of tea while it boots.

You open Outlook and there’s something wrong – your Google Apps profile won’t load or a plugin won’t work so you log a support ticket and wait for help, causing downtime which could have been easily avoided:

Always shut all your applications properly before switching off your computer before going home in the evening!

Shutting down the computer with applications running (particularly Outlook as it is a very complex piece of software) can cause essential files to be corrupted which in turn can cause problems further down the line.

We know your train leaves at 5:28 and it’s a ten minute walk to the station and you didn’t want that last phone call, but it would be better to leave your computer on overnight with the screen off than to force a shutdown with applications running.

Here ends the lesson.

eFiler 2.7 Export folders and share locations

New in eFiler 2.7 are 2 great new features.

With eFiler you can now export folders and emails into the file system in one easy step. Export any number of folders, subfolders and emails directly into the network. The folder structure is mirrored for you and files can be removed from outlook or marked as filed.

Also new is the

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ability to quickly share locations. Simply add a location in eFiler Location manager, share it and your colleagues will receive the same location the next time their locations are refreshed. Collectively manage and adapt the filing locations as required.

When reverting to an earlier version from Outlook 2013 can wreak havoc with COM addins

So you bought a new computer and it came with Outlook 2013 installed as a trial and you used it for a bit and hated it and decided to revert to Outlook 2010 and all of a sudden your COM addins went mad and started throwing horrible looking errors that said things like:

Unable to cast COM object of type ‘Microsoft.Office.Interop.Outlook.ApplicationClass’ to interface type ‘Microsoft.Office.Interop.Outlook._Application’. This operation failed because the QueryInterface call on the COM component for the interface with IID ‘{00063001-0000-0000-C000-000000000046}’ failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

You or your IT people tried everything but to no avail….

The problem is caused by some Registry entries which need to be edited. Here’s how to fix it.

1) Open Regedit and find HKEY_CLASSES_ROOTInterface{00063001-0000-0000-C000-000000000046}TypeLib
2) Find a ‘(Default)’ entry with the value ‘{00062FFF-0000-0000-C000-000000000046}’ and make sure the “Version” Data is set to 9.3 for Outlook 2007, 9.4 for Outlook 2010 or 9.5 for Outlook 2013.
3) Now navigate to HKEY_CLASSES_ROOTTypeLib{00062FFF-0000-0000-C000-000000000046} and delete the version entry 9.3, 9.4 or 9.5 corresponding to the versions of Outlook you are NOT using.

Problem solved!

It’s always a good idea to reboot after making changes to the Registry.

How can I tell if I have office 2013 64bit or 32bit installed?

Need to find out which version of eFiler to install? You can find out which version of Office 2013 you have by following the steps in the image below –
1. Start by going to the File menu near the top left of the screen.
2. Select ‘Office Account’
3. Select ‘? About Outlook’
4. Review the end of the top line which should tell you if your copy of Office 2013 is 32-bit or 64-bit

When is an email not an email?

We were stunned the other day when a customer explained his company’s problem and how eFiler is the perfect solution. He put it like this:

Well, the Legal department are afraid of lawsuits and the IT department hate full Mailboxes so all email more than a year old gets deleted as a matter of policy.The problem is that some of our projects last for several years so we need all the emails relating to those projects to enable us to do our jobs.

eFiler solves this problem very neatly.

As far the IT department is concerned eFiler helps by emptying Mailboxes and making sure no-one hits their limits.

As far as the Legal department goes eFiler is brilliant because their view is “if it looks like an email, it is an email.” In other words, data stuck in an Exchange database, an Outlook PST or OST or a dedicated email archive LOOKS like email and therefore IS email.

Save your email as msg files in the file system and, hey presto, you have turned your email into documents beyond the reach of the subpoena but still searchable and usable as if still in Outlook.


Outlook 2013 now supported

We are pleased to announce the release of eFiler for Outlook 2013 for both versions 2.5 and 2.6 of eFiler.